First of all, we’re sorry you’re in this position and want to ensure you’ve contacted the authorities. Once you’ve done that, know that we’re here to help you get back on the road safely and guide you through every step of the repair process. Please don’t drive your vehicle if it is not road-safe due to visible or hidden damages after a collision. Give us a call at (512) 610-5347 and we’ll go over the next steps together.

It depends — every insurance company handles the process a little differently. If you’ve already filed a claim, your provider will guide you through the next steps. In some cases, we can write and submit the initial estimate for you, while other insurers may prefer to handle that part directly.

We’re in-network with several providers and can write estimates for all of them. Give us a call at (512) 610-5347 — we’ll answer your questions and help make the process as seamless as possible.

When going through insurance, you typically won’t need more than one estimate. However, your insurance company may require that the estimate be approved through their process — whether that’s done by an in-network shop, an online estimating system, or an adjuster who reviews the vehicle at your location or at the shop of your choice.

We know this can get a little confusing, so please don’t hesitate to reach out with any questions — we’re here to help make the process easy and stress-free. 📞 (512) 610-5347

Besides the friendly faces, you’ll find the industry’s top collision and repair professionals in Austin. If you already have an appointment scheduled, our Customer Service Representatives will introduce you to your Service Advisor who will walk you through your repair process. If you haven’t yet scheduled an appointment, you can do so by calling (512) 610-5347.

Every repair we do is unique due to the level of damage, but we will give you a timeline with your estimate and communicate with you through every step of the repair process.

At Whitaker Collision, we stand apart through our commitment to quality, transparency, and family-driven service. Unlike large chains, we’re a local Austin collision center that treats every vehicle like it belongs to our own family.

Our Platinum Certified technicians bring over 75 years of combined experience, using manufacturer-approved repair methods, premium materials, and state-of-the-art technology to restore your vehicle to factory standards.

Every repair — from auto body and collision repair to mechanical and paint work — is backed by our Limited Lifetime Warranty giving you complete peace of mind long after you leave our shop.

We don’t just fix cars — we restore safety, performance, and trust.

At Whitaker Collision, your satisfaction and safety come first. All of our repairs are backed by a Limited Lifetime Warranty which means if you ever notice an issue after your repair — whether it’s with the paint, alignment, or parts — simply contact us right away.

Our team will inspect your vehicle promptly, identify the concern, and make it right at no additional cost. We stand behind the quality of our work and are committed to ensuring every customer leaves with total confidence in their repair.

👉 Call us or visit our Austin shop — we’ll take care of it.

Whitaker Collision works with all major insurance companies to make your repair process as smooth and stress-free as possible.

We are in-network with Lynx and Amica, and our team communicates directly with your insurance provider to ensure accurate estimates, approved repairs, and quick turnaround times.

If you have any questions about your coverage or claim process, give us a call at (512) 610-5347 — we’re happy to help.

No! In the state of Texas, you have the right to choose your repair facility. Your insurance company may still need to write the initial estimate, but once that’s done — we can take it from there and handle the rest of the process for you.

📞 (512) 610-5347

If you’re not at fault, the other driver’s insurance will typically provide a rental vehicle during your repairs.

If you’re at fault, rental coverage will depend on your personal insurance policy.

If you’re paying out of pocket, we can help arrange a rental for you—often at a discounted rate.

The rental company will pick you up directly from our facility, so there’s no need to coordinate multiple rides.

📞 (512) 610-5347

At Whitaker Collision, we recommend using OEM (Original Equipment Manufacturer) parts on every repair to ensure the highest quality and safety standards.

When repairs go through insurance, parts usage can vary depending on the policy — but that’s where we step in. Our team advocates on your behalf to secure the OEM parts your vehicle deserves whenever possible.

📞 (512) 610-5347